For help, email support@xfields.ai. We usually reply within five business days, but we do not promise a fixed service level.
Subscriptions and Restore Purchases
Make sure the device is signed in to the Apple Account used to purchase the subscription, then tap Restore Purchases on the paywall. Apple manages subscription cancellation and refunds through the Subscriptions page for your Apple Account.
Microphone or camera access
Open iPhone Settings, select Privacy & Security, and confirm that AirPhrase can use the microphone or camera. Photo translation is available only in online mode.
Online translation problems
Check that Wi-Fi or cellular data is available, then try again. Maintenance, an unstable connection, or a model-service quota can cause a temporary failure. Never include an API key, app token, password, or other secret in a support email.
On-device mode
On-device mode does not upload translation content. Initial setup and recognition speed may vary on older devices. Make sure the device has enough free storage and speak close to the microphone in a quiet environment.
What to include when contacting us
- App version and build number;
- iPhone model and iOS version;
- Whether you were using on-device or online mode;
- A screenshot of the error and the approximate time it occurred.
Remove unnecessary personal information from screenshots. Operator: Mingming Qin (秦明铭).